Contents
Introduction
Welcome to jillibo. This Privacy Policy explains how jillibo collects, uses, protects, and manages your personal information. We believe privacy is a fundamental right of every member, and jillibo is committed to upholding it.
When you create an account, play games, make a deposit, or use our services on the jillibo platform, we collect certain information. This Privacy Policy clearly explains what data we need, why we need it, and how it is kept secure.
jillibo never sells your personal information to third parties. We only use data to the extent necessary to provide our services.
This Privacy Policy should be read alongside jillibo's Terms and Conditions. Continued use of the platform constitutes acceptance of this Privacy Policy. If you have any questions, feel free to contact our support team at any time.
What Information We Collect
Jillibo collects several types of information. Some is provided directly by you, while some is collected automatically as you use the platform.
Information You Provide Directly
- Identity Information: Full name, date of birth, national ID number or passport number.
- Contact Information: Mobile number, email address and residential address.
- Financial Information: Mobile banking account number, bank account details (name and number only, not full banking information).
- Account Details: Username, password (stored in encrypted form).
- Verification Documents: KYC requires a photo of your national ID card or a copy of your passport.
Automatically Collected Information
- Device Information: Device type, operating system, browser type and version.
- Network Information: IP address, internet service provider information.
- Usage Data: Games played, time spent playing, transaction history.
- Cookies & Tracking: Session cookies, preference settings, and browsing patterns.
Important: We never store your full password, complete payment card number, or mobile banking PIN. Payment information is always encrypted.
How We Use Your Information
Jillibo uses collected data only for specific, legitimate purposes. We never use your information for unrelated activities.
Primary Purposes of Use
- Account Management: To create and manage your account correctly.
- Identity Verification: To complete the KYC process and prevent fraud.
- Payment Processing: To process deposits and withdrawals correctly.
- Service Improvement: Usage data is analyzed to improve your experience on the platform.
- Customer Support: To help our support team resolve your issues.
- Security: To detect and prevent suspicious activity.
- Legal Obligations: To comply with applicable laws and regulatory requirements.
- Promotional Communications: To send you offers and updates with your consent (you can opt out at any time).
jillibo never sells your information to advertisers or third parties. Your data is used solely to provide our services.
Our Privacy Commitment
SSL Encryption
All data transmitted on the jillibo platform is protected by SSL/TLS encryption. Third parties cannot read your data.
No Data Sales
Your personal information is never sold. jillibo does not share data with any advertisers or data brokers.
Password Protection
Your password is stored using a strong hashing algorithm. Even jillibo staff cannot view your password.
Right to Erasure
After your account is closed, all personal data is deleted within a set timeframe, except where retention is required by law.
Transparent Data Policy
We are transparent about what data we collect and why. No data is collected without a clear reason.
Opt-Out Option
You can opt out of promotional emails or SMS messages at any time. Your preferences matter to us.
Data Protection Measures
Jillibo uses industry-leading technical and administrative measures to protect your data. Our security team monitors systems around the clock.
Technical Safeguards
- All data transfers are secured with 256-bit SSL/TLS encryption.
- Sensitive data stored in our database is encrypted using AES encryption.
- Two-Factor Authentication (2FA) is available for your account.
- Suspicious login attempts are blocked automatically.
- Regular security audits and penetration testing are conducted.
Administrative Safeguards
- Only authorized personnel are permitted to access specific data.
- All staff are required to sign a confidentiality agreement.
- Every instance of data access is logged and reviewed on a regular basis.
Your Responsibilities: jillibo will never ask for your password or OTP by phone, email, or chat. If anyone does, it is a scam — report it to support immediately.
Cookie Policy
Jillibo uses cookies to ensure the platform works correctly and to improve your experience. Cookies are small text files stored in your browser.
Types of Cookies We Use
- Essential Cookies: Login sessions and security tokens are essential for the platform to function.
- Functional Cookies: To remember your language preference and theme settings.
- Analytics Cookies: To understand which sections of the platform are used most.
You can manage cookies through your browser settings. However, disabling essential cookies may prevent you from logging in to jillibo.
Your Rights
As a jillibo member, you have important rights over your personal data. We respect those rights and are here to help you exercise them.
- Right of Access: You can request to see what information we hold about you.
- Right to Rectification: You may request corrections to any inaccurate or outdated information.
- Right to Erasure: In certain circumstances, you may request that your data be deleted.
- Right to Object to Processing: You may object to your data being used for marketing purposes.
- Right to Data Portability: You may request your information in a structured, portable format.
To exercise any of these rights, contact our support team. We typically respond within 30 business days.
Data Retention Period
Jillibo does not retain your data longer than necessary. Different retention periods apply depending on the type of information.
- Account Information: For the duration of active account use and a minimum of 5 years after closure (legal obligation).
- Transaction Records: A minimum of 5–7 years in accordance with financial regulatory requirements.
- Cookies & Session Data: At the end of a session or up to a maximum of 1 year.
- Support Contact: Up to 2 years after the issue is resolved.
Children's Privacy
Jillibo is a gaming platform for adults only. No one under 18 may use our services. Date of birth is verified at registration, and ID must be provided during KYC to confirm age.
It is strictly against our policy to knowingly collect personal data from children. If a parent or guardian believes their child has registered or submitted information, please contact our support team immediately. Once a report is verified, we will close the account and delete all associated data.
Gaming & Age: Online gaming is for players aged 18 and over only. Parents should monitor their children's internet use and apply age-appropriate content restrictions.
Privacy Policy Changes
Jillibo reserves the right to update or amend this Privacy Policy at any time. For significant changes, we will notify members via a platform announcement and, where possible, by email.
If you continue using the platform after any changes take effect, you will be considered to have accepted the updated policy. It is good practice to check this page from time to time.
The date of the last update is shown at the top of this page. When significant changes are made, we update that date accordingly.
Your Privacy Is Our Priority
Register with jillibo and keep your data in safe hands. Our support team is always ready if you have questions.
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